LEGAL
Privacy Policy
Last Updated : 20 June 2026
This Privacy Policy explains how ItechSphere Co., Ltd. ("ItechSphere", "we", "us", or "our") collects, uses, discloses, and protects your personal data when you contact us, submit an enquiry through our website at www.itechsphere.co, or submit your details through a lead form or advertisement on Facebook, Instagram, or other platforms.
We are committed to handling your personal data in accordance with Thailand's Personal Data Protection Act B.E. 2562 (2019) ("PDPA"). By submitting your information, you acknowledge that you have read and understood this Privacy Policy.
1. Who we are
ItechSphere Co., Ltd. is an authorized distributor of XRF analyzers, precision weighing instruments, and laboratory equipment, based in Bangkok, Thailand. For any questions about this policy or your personal data, contact us at:
-
Company: ItechSphere Co., Ltd.
-
Address: 2823/3, My Office Building, Room 315, 3rd Floor,Charoen Krung Road, Bang Kho Laem Subdistrict, Bang Kho Laem District, Bangkok 10120, Thailand
-
Email: sales@itechsphere.co
-
Phone: +66 (0) 98 545 7199
We are the data controller responsible for your personal data.
2. What personal data we collect
Depending on how you interact with us, we may collect :
-
Identity and contact details — your name, company or organization name, job title, email address, and phone number.
-
Enquiry details — the products you are interested in, your application or use case, and any message you choose to provide.
-
Lead form data — when you submit a lead form on Facebook or Instagram, we receive the contact details and answers you provide, which may be pre-filled by the platform from your account.
-
Communication records — records of correspondence when you contact us by email, phone, web form, LINE, or WhatsApp.
-
Website and advertising data — technical and usage information collected automatically through cookies (see Section 7), such as IP address, device and browser type, and pages viewed.
We do not intentionally collect sensitive personal data (such as religion, health, or biometric data). Please do not include such information in your enquiries.
3. How we collect your data
​We collect personal data:
-
Directly from you when you fill in a contact form, submit a lead form on Facebook/Instagram, call us, or message us;
-
Automatically through cookies and analytics tools when you use our website;
-
From advertising platforms (such as Meta) when you respond to one of our lead ads.
4. How we use your data
​We use your personal data to:
-
Respond to your enquiry and provide product information, quotations, and technical support;
-
Follow up on sales enquiries and arrange demonstrations or consultations;
-
Send you information, offers, or updates you have requested or consented to receive;
-
Operate, maintain, and improve our website;
-
Measure and improve the performance of our advertising and marketing.
5. Legal basis for processing (PDPA)
​We process your personal data on the following bases under the PDPA:
-
Consent — where you have given consent, for example by submitting a lead form or opting in to marketing.
-
Legitimate interest — to respond to enquiries, manage customer relationships, and improve our products and services, where this does not override your rights.
-
Legal obligation — where processing is required to comply with applicable law.
-
You may withdraw your consent at any time (see Section 9).
6. Sharing and disclosure
We do not sell your personal data. We may share it with:
-
Service providers who help us operate our business and website (e.g. website hosting, email and CRM tools), permitted to use the data only to provide services to us;
-
Advertising and analytics platforms such as Meta (Facebook/Instagram) and Google, in connection with lead forms, advertising measurement, and conversion tracking;
-
Authorities or third parties where required by law or to protect our legal rights.
7. Cookies and tracking technologies
Our website uses cookies and similar technologies, including Google tools (such as Google Tag Manager and Google Ads conversion tracking) and, where applicable, advertising platform tags, to understand how visitors use our site and measure advertising performance. You can control or disable cookies through your browser settings, though some site features may not function properly as a result.
8. International data transfers
Some platforms and service providers we use (such as Meta and Google) may store or process your personal data on servers located outside Thailand. Where this occurs, we take steps to ensure your data is protected to a standard consistent with the PDPA.
9. Your rights under the PDPA
Subject to the conditions in the PDPA, you have the right to:
-
Access and request a copy of your personal data;
-
Request correction of inaccurate or incomplete data;
-
Request deletion or destruction of your data;
-
Withdraw consent you have previously given;
-
Object to or request restriction of certain processing;
-
Request data portability;
-
Lodge a complaint with the Personal Data Protection Committee (PDPC) of Thailand.
To exercise these rights, contact us using the details in Section 1. You can unsubscribe from marketing messages at any time via the link or instructions in the message.
10. Data retention
We keep your personal data only for as long as necessary to fulfil the purposes described here, maintain our business relationship, and comply with legal or accounting requirements. When no longer needed, we securely delete or anonymize it.​
11. Data security
We apply reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
12. Minors
Our website and services are intended for businesses and professionals. We do not knowingly collect personal data from individuals under the age of 20 without appropriate consent. If you believe we have collected such data, please contact us so we can remove it.
13. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top indicates when it was last revised. We encourage you to review it periodically.
13. Contact us
If you have any questions, requests, or complaints regarding this Privacy Policy or your personal data, please contact us at:
-
ItechSphere Co., Ltd.
-
Email: info@itechsphere.co
-
Phone: +66 098 545 7199
-
Address: 2823/3, My Office Building, Room 315, 3rd Floor,Charoen Krung Road, Bang Kho Laem Subdistrict, Bang Kho Laem District, Bangkok 10120, Thailand
